Experimental music, photography, and adventures

Response from GeoManGear

Friday, November 12th, 2010

I received a response to my e-mail to GeoManGear, where my MagicShine light came from (see my first post about the topic). Here is what they said.

Hi Michael,

We have recently received an increase in warranty claims related to the battery packs included with Magicshine lightsets. We have determined that the Magicshine battery packs do not meet GeoManGear’s high expectations regarding product performance and quality. We are working with the manufacturer to quickly resolve these issues and will begin providing replacement battery packs after we have obtained a high-quality battery pack for our customers.

We want nothing less than the best for our customers and we will make sure you have that. We hope to have the replacements in the next few weeks.

If you notice the lifespan of your battery decreasing, please discontinue use, and dispose of the battery.

We will take good care of you and these issues!

Thanks!
Geoman

I’ll give them the benefit of the doubt. I have read good things about them; they seem like a good company. I’ll continue to post updates here.

2 Responses to “Response from GeoManGear”

  1. John Romeo Alpha Says:

    I’ve been thinking about ordering one of these lights for a while, mainly because I am a sucker for a super-bright light. My other headlights are probably bright enough, but this one cannot be beat for bang for the buck. Now I’m eagerly waiting to see what happens with your battery saga. Thanks for posting this info. I’ll be watching to see if you end up with shorter runtime or something.

  2. Bill Lambert Says:

    I hope you have good luck with your battery pack. A guy here in town bought the same light a few weeks ago and showed me how bright that sucker is. I have a 3 or 4 year old NiteRider light that is maybe 1/3 as bright, and the battery lasts only for an hour and a half. The GeoManGear says you get 3 hours on high, 6 hours on low. That’s amazing!

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